I had the second gen nexus 7 that seemed to pick up what was a common issue with the power button (something essentially came unglued or something inside and it’d stop working). I sent it off for repair and they wouldn’t fix it because it was ‘water damaged’ (it wasn’t) and they wanted something ridiculous like £75 for basically popping off the back cover and stopping all work.
Robbing bastards Asus will never get another penny out of me.
bajabound@lemmy.world 1 year ago
Last Asus laptop I sent off for warranty screen replacement came back with a lower resolution screen off a lower end version of the same model. By the time they returned it the warranty expired and they wouldn’t fix their fuck up. I’ll never spend money on their products again.
Showroom7561@lemmy.ca 1 year ago
Sounds like this “strategy” is basically their business plan. What an awful company.
Natanael@slrpnk.net 1 year ago
That’s not even legal if you didn’t explicitly agree to it in advance after being informed of the difference
GbyBE@discuss.tchncs.de 1 year ago
If that happened in Europe, that’s illegal. The warranty period is suspended while your product is away for warranty repairs. Little side note, that only applies to the legal 2 year warranty protection, which is between the buyer and the seller (which is often not the manufacturer).