Showroom7561@lemmy.ca 8 months ago
I once had an Asus Android tablet. Absolutely loved that thing, until it needed to go in for warranty repair. Asus, for me, remains the absolute worst company to deal with for warranties.
Not only did they NOT fix any problems, but it would come back with more issues than when I sent it in. At one point, they didn’t even bother to snap the screen in place, so I could see into the tablet (you aren’t supposed to!).
They screwed me around over and over until the warranty period expired, then they ghosted me. Unbelievably bad service.
I had the second gen nexus 7 that seemed to pick up what was a common issue with the power button (something essentially came unglued or something inside and it’d stop working). I sent it off for repair and they wouldn’t fix it because it was ‘water damaged’ (it wasn’t) and they wanted something ridiculous like £75 for basically popping off the back cover and stopping all work.
Robbing bastards Asus will never get another penny out of me.
Just a heads-up, even just higher humidity can activate the water damage indicators.
Same for me but it was Samsung. Will never in my life i’ll buy a Samsung product.
bajabound@lemmy.world 8 months ago
Last Asus laptop I sent off for warranty screen replacement came back with a lower resolution screen off a lower end version of the same model. By the time they returned it the warranty expired and they wouldn’t fix their fuck up. I’ll never spend money on their products again.
Showroom7561@lemmy.ca 8 months ago
Sounds like this “strategy” is basically their business plan. What an awful company.
Natanael@slrpnk.net 8 months ago
That’s not even legal if you didn’t explicitly agree to it in advance after being informed of the difference
GbyBE@discuss.tchncs.de 8 months ago
If that happened in Europe, that’s illegal. The warranty period is suspended while your product is away for warranty repairs. Little side note, that only applies to the legal 2 year warranty protection, which is between the buyer and the seller (which is often not the manufacturer).