Best buy had one of the lowest lows and best recoveries I had ever seen while working there. The new French CEO made it about customer service, and I saw people and teens who had never considered going to a best buy start going. Stock price went up, people were happy.
Then the board ousted him a few years ago and made it all about profits, going right back to where they were in the downward spiral, completely unaware of the irony. I hope they fail now. They could have come out on top but greed took over again.
Blue_Morpho@lemmy.world 6 days ago
It’s likely intentional. What’s the point of a good reputation if you don’t milk it for profit? Bestbuy alternates between good and bad. Build a good reputation, the cut corners for profit for several years until people notice while banking that profit. Then restart the good reputation.