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radau@lemmy.dbzer0.com 4 weeks ago
I made the mistake of buying a 14tb external drive there that I needed that day and couldn’t afford to wait since I had a drive failing. Little did I know they dropped their return policy to 15 days but even bringing it back on day 8 after the drive burned up from overheating from copying 14tb of shit they rejected it and said that it was “all scratched up” because it has the crappy piano black finish you can scratch with your nail.
Got it replaced through the manufacturer and pretty much opted to never go back to a best buy after that. Used to be one of my favorite stores but all the anti consumer bullshit is driving it into the ground. Made a minor issue way more pain than it ever needed to be
scrubbles@poptalk.scrubbles.tech 4 weeks ago
Best buy had one of the lowest lows and best recoveries I had ever seen while working there. The new French CEO made it about customer service, and I saw people and teens who had never considered going to a best buy start going. Stock price went up, people were happy.
Then the board ousted him a few years ago and made it all about profits, going right back to where they were in the downward spiral, completely unaware of the irony. I hope they fail now. They could have come out on top but greed took over again.
Blue_Morpho@lemmy.world 4 weeks ago
It’s likely intentional. What’s the point of a good reputation if you don’t milk it for profit? Bestbuy alternates between good and bad. Build a good reputation, the cut corners for profit for several years until people notice while banking that profit. Then restart the good reputation.