Comment on [deleted]
Qwazpoi@lemmy.world 2 months ago
Go to your attorney general’s website and fill out a form for a complaint. Check the box says you don’t mind getting the news involved and detail everything you’ve done so far that hasn’t worked.
Trainguyrom@reddthat.com 2 months ago
I worked in customer service escalations for a large company. We had a couple of dedicated people who handled inquiries on complaints sent to the AG, skipping several tiers of support if someone from the AG’s office asked about it. Usually it was some bored office adminstrator who’d share the customer’s complaint and await a response from the company and make sure everything was above the board, and largely exist as a mediator between the customer and the company. Involving the AG is a very good step to take in a customer service failure on any kind of order/RMA problems, especially if you’re out money