If an ordered item arrives broken once, it’s a shitty delivery company. 1-star probably isn’t warranted unless the company is shitty about replacing it.

If an ordered item arrives broken regularly, it’s a problem that the company should’ve fixed.

If a game doesn’t work on one person’s machine, maybe they’ve got a bunch of malware installed or something.

If it doesn’t work on many people’s machines that meet the recommended specs, the company is at fault and deserves bad reviews.