Comment on LW will send me PMs about mod reports, but the mod report inbox is ALWAYS EMPTY

nokturne213@sopuli.xyz ⁨4⁩ ⁨days⁩ ago

• PillowTalk420@lemmy.world ⁨4⁩ ⁨days⁩ ago

  Sometimes, but not always. One of the communities I mod, I am the only mod of so those are never resolved.

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  • nokturne213@sopuli.xyz ⁨4⁩ ⁨days⁩ ago

    Admins can resolve reports as well as mods. So being the only mod does not mean it was not resolved.

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  • MrKaplan@lemmy.world ⁨4⁩ ⁨days⁩ ago

    that’s odd, the query for those unresolved reports should be finding the same things you’d see in the reports view on the website or jerboa.

    do you have a specific example where you can’t find a report? i can take a look at that and probably find the reports.

    you can also both in jerboa and also on lemmy-ui select to show all reports, not just resolved ones, which might help identifying them?

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    • PillowTalk420@lemmy.world ⁨4⁩ ⁨days⁩ ago

      That’s what I do already (the reports do show, but not as unread/unresolved), but I mean the main issue is that I am not getting any kind of notifications on either interface for them. I only find out about them because there’s a bot that automatically DMs me if there are unresolved reports sitting in queue for X amount of time.

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      • MrKaplan@lemmy.world ⁨4⁩ ⁨days⁩ ago

        report counts will show next to the shield icon in the top right, to the right of the PM/mention bell icon, if there are any.

        there is a small possibility that our logic for sending these messages is incorrect, but you’re the first person i see mentioning this while we’ve had this for a pretty long time already.

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