Don’t even get me started with vacuums! We have a Shark vacuum that was gifted to us. It works great, and I have no complaints… except for this one thing:

The hose had split one day, and having looked at a few videos on how to fix this common problem, I got to work.

Shark, with their engineers, made it so that the hose has a wire running through it, making it impossible to fix this very simple problem.

I call up their service, because the machine was still under warranty. They wanted me to VIDEO CALL showing the issue with the hose, then claimed that the hose was a consumable item and not covered under warranty! Like, WTF?? I argued with them, and they finally agreed to replace the hose with shipping at my expense.

Infuriating.

I do remember older vacuums being way more serviceable. My only real complaint about older vacs is that they tend to use disposable bags, which I hate (another consumable!). But when it comes time to replace this, I will be shopping around for the most repairable models.