Comment on Cox charges you $25 if your credit card is declined

• pivot_root@lemmy.world ⁨1⁩ ⁨month⁩ ago

  I would say it’s worth a complaint that you’re barely getting a tenth of the speed you’re paying for, but with cable/broadband, there’s a million and one potential causes for throughput being degraded and Cox customer support is useless.

  Is the node saturated? Is there a coaxial splitter in your wall blocking high-frequency signals? Is the run from the node to your house too long or noisy? What about the run from your house to the DOCSIS modem? Is there interference somewhere? Are there coaxial ports unnecessarily connected and degrading the signal? Did they just bond the minimum number of channels to reach the theoretical maximum of 500 Mbps under perfect conditions?

  Who knows! Cox doesn’t know, and Cox doesn’t care. But hey, maybe you can be tricked into spending another $20 for even more unfulfilled promises!

  source