I wasn’t saying it was a solution, I was just offering a possible explanation. I understand why someone wouldn’t bother telling the user what’s happening. For my code, I log everything that happens, and tell the user to call me. When I get the call, I check the log and use that to figure out what went wrong.

Distressingly typical user communication:

User: There was an error message.

Me: What did the error say?

User: I don’t know. Something about the problem.