Comment on Oops, something went wrong!

• NABDad@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

  I wasn’t saying it was a solution, I was just offering a possible explanation. I understand why someone wouldn’t bother telling the user what’s happening. For my code, I log everything that happens, and tell the user to call me. When I get the call, I check the log and use that to figure out what went wrong.

  Distressingly typical user communication:

  User: There was an error message.

  Me: What did the error say?

  User: I don’t know. Something about the problem.

  source

  • Cryophilia@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

    If you remove error codes, all you’ve done is guarantee every interaction is like that.

    source

    • NABDad@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

      You’ve got it backwards. Once every interaction is like that, you stop showing error codes.

      I have trouble with my colleagues in IT doing the same crap. They come to me to ask me to help them with a problem, and they don’t have the errors!

      source