Comment on Oops, something went wrong!
NABDad@lemmy.world 3 days ago
Users ignore error messages.
I have seen my users request support, proceed to demonstrate the issue they’re having, and click through error messages so fast there isn’t even enough time for me to say “WAIT!” Forget about being able to actually read even one word of the message before it’s dismissed from the screen.
They treat the error messages like they are just an annoying mosquito to be swatted away as quickly as possible. This despite the fact that the whole reason I’m standing behind them is so I can see what it’s going wrong and, you know, read the error messages.
“What? Oh that? That always happens”
Yeah, you’re right, but I still would prefer to see something telling me whether something I did caused the problem or something went wrong in the software / on the server. From this thread, I’m getting that my wishes will not be heard.
That’s Windows’ training bearing fruit.
Cryophilia@lemmy.world 2 days ago
So the solution is to remove the error messages? That makes no sense.
NABDad@lemmy.world 2 days ago
I wasn’t saying it was a solution, I was just offering a possible explanation. I understand why someone wouldn’t bother telling the user what’s happening. For my code, I log everything that happens, and tell the user to call me. When I get the call, I check the log and use that to figure out what went wrong.
Distressingly typical user communication:
User: There was an error message.
Me: What did the error say?
User: I don’t know. Something about the problem.
Cryophilia@lemmy.world 1 day ago
If you remove error codes, all you’ve done is guarantee every interaction is like that.
NABDad@lemmy.world 1 day ago
You’ve got it backwards. Once every interaction is like that, you stop showing error codes.
I have trouble with my colleagues in IT doing the same crap. They come to me to ask me to help them with a problem, and they don’t have the errors!