Pretty standard business practice for the U.S. is “The Customer Can Always Get Fucked.” There’s a lot of money that’s basically just been stolen from me because I got tired with fighting the company to just ship me the thing I paid for, and I either bought the thing somewhere else or decided I didn’t want it anymore. Most companies don’t even actually have customer service, just chatbots or outsourced chumps who only seem to exist for Americans to yell at, because they have no authority to do, view, or fix anything.
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based_raven@lemm.ee 3 months agoThis should be the standard lol. Who you dealing with, the mafia?
djsoren19@lemmy.blahaj.zone 3 months ago
based_raven@lemm.ee 3 months ago
Haha, unreal. Not American so I didn’t realise how bad the customer service was. To be fair, the chatbot crap has taken over in the UK too and you often have to request to talk to a real person. My partner always just phones the companies directly and mostly gets her issues sorted out that way.
echodot@feddit.uk 3 months ago
I mean technically it’s not the company’s responsibility. If you’ve ordered something and they’ve sent it in a reasonable time frame and it just gets charged extra on entry. It’s not the company putting the price up, it’s your own government, so you don’t really have a recourse.