It seems like the issue here is, users want to be spoken to in colloquial language they understand, but any document a legal entity produces MUST be in unambiguous “legal” language.

So unless there’s a way to write a separate “unofficial FAQ” with what they want to say, they are limited to what they legally have to say.

And maybe that’s a good thing. Maybe now they need to create a formal document specifying in the best legalese exactly what they mean when they say they “will never sell your data”, because if there’s any ambiguity around it, then customers deserve for them to disambiguate. Unfortunately, it’s probably not going read as quick and catchy as an ambiguous statement.