I had to return my old Pixel phone, and while there was no store, the process was as seamless as Google could make it. They were pretty good about the fact that the phone was 2 years old when I ran into issues (I forget now what was wrong with it). It sucked that I had to use an old phone for a week, but they shipped me out a refurbished phone that was indistinguishable from brand-new to my experience.

I’d have preferred the ability to walk into a store and have my own phone repaired/returned to me inside a day. But I felt looked after with the service they were able to provide.