Well that was surprisingly not so difficult. REA was on leave and had no auto reply but when I called the agency they were very attentive, escalated to another PM who called me then got in touch with the owners and scheduled in a maintenance request all within 2 hours. Pumber called at lunch, they’ll come in on Monday. I guess it’s a good thing the next two days are gonna be hot so I won’t really need the hot water anyway!

Relieved it didn’t involve a whole lot of back and forth and procrastinating from the REA/dodgy edit.