Ordered merch from Bioware for an xmas present. It arrived Jan 4th; they shipped the wrong product.

Contacted them 3 seprate times through their ‘contact us’ page and got ignored for 3 weeks. It wasn’t until I filed a chargeback with my cc that they finally emailed me (4 days after submission).

I had asked for my money back in my various emails; but they didn’t respond to that at all and just shipped me a new package.

Still haven’t gotten that, so no idea if they actually shipped the right item this time. It’s not listed on their site anymore; so they likely don’t have inventory to ship.

We’ll see what’s in the box whenever it gets here.

I’ll never spend another dime with BioWare.