sick of everyone’s shit

This is exactly the problem with most retail employees: they treat everyone like the small fraction of scammers that exist.

If it were my coffee shop, I’d just spend the few cents to fill that cup and I wouldn’t treat it as a problem until a significant portion of people were obviously gaming the system.

Penny pinching just gives off the impression that one doesn’t care about one’s customers.

In my opinion, commerce is a platform upon which community takes place. The people are the point.