Microsoft’s store is broken. I have had a similar problem with Minecraft.

1. Want to buy DLC for my kid in Minecraft.

2. Get forwarded to the Microsoft Store to process the transaction.

3. For some reason the money goes into my Microsoft account balance rather than going toward the DLC I wanted to buy.

4. Cash balance in a Microsoft account cannot be used to buy Minecraft DLC, and cannot be transferred to a Minecraft account. (Why tf not? Minecraft is a Microsoft property.)

5. I now have money stuck in the Microsoft account that cannot be refunded, and I can’t get the DLC I wanted.

This sucks.