As an (ex) bartender I know what you’re talking about… we would never over pour a spirit … but if asked we’d generally have no issue topping off the mixer. There is a difference. The literal difference between a modern iced beverage and an uniced one (depending on cup size and ice) can sometimes be 2-3 times the beverage… which while quite significant amounts to pennies in cost (if that.) More will be lost to a line cleaning, incorrect orders, etc than to a customer request. The fact that so many in this thread are defending the chain is mind boggling. This same chain likely has been upping the recommended ice and even potentially messing with the mix % to further dilute the beverage in the name of profit. Fuck that. These chains frequently show a cup size and list the oz on the container. They rarely, if ever, list the oz of the beverage in said cup because it would cause a riot. Unless they say 4oz of coffee per 12oz cup of iced coffee somewhere: the customer is absolutely right to expect however much coffee fits in the damn cup and not a drop less. That’s what they were advertised- and that’s what they paid for.
Some of y’all need to realize you’re in a guilded cage and that you are indoctrinated by capitalist owners. This isn’t even a big issue.
wjrii@lemmy.world 4 days ago
So with a soda fountain or similar soft-drink dispenser at most fast-food or fast-casual restaurants int he US, asking for light ice or no ice will still get you a full cup. That said, the general understanding here has always been (don’t know if it’s strictly true across time and space) that the cups cost more than the drink, and even if the particular place is not offering free refills or you’re ordering to-go, that’s a pretty normal expectation so being stingy with the Coke would reflect poorly on the restaurant beyond the value of saving a little bit of syrup and CO2.
Dunkin’ is definitely a massive fast-food chain, but a latte beverage, even iced, is kinda pushing the boundary of even what most Americans would expect with generous pours. OP might have reasonably hoped to get a full cup, but IMHO they shouldn’t be disgruntled that they didn’t get it.
yggstyle@lemmy.world 3 days ago
I’m with you on that: but generally speaking a lot of the non iced variants cost the same because it’s hard to explain to people how little they are getting with ice. This was more an issue with the person serving the beverage than the cost. Admittedly it could have been a training issue but I cannot come up with a good valid reason for the choice.