Comment on There is a fee to close my HSA account
Rivalarrival@lemmy.today 4 days agoDoes it benefit the company in some way to have empty accounts on their books?
Comment on There is a fee to close my HSA account
Rivalarrival@lemmy.today 4 days agoDoes it benefit the company in some way to have empty accounts on their books?
stoly@lemmy.world 4 days ago
It’s that someone has to do work and they want things to be automated. Everything with a fee is to cover salaries.
CosmicTurtle0@lemmy.dbzer0.com 4 days ago
That’s a funny way to spell executive bonuses.
stoly@lemmy.world 3 days ago
What I mean is that if a human has to interact with you, you have to pay for that time. That, at least, would be the justification.
Aceticon@lemmy.dbzer0.com 3 days ago
As somebody who works in design software systems, including for large companies, lets just say that the amount of human time that goes into a customer account closure is negligible because such main business operations as openning and closing customer accounts are the ones that get automated the soonest and the furthest.
The stuff that uses “lots” (in relative terms) of manpower is supporting customers with really exception unusual problems involving third parties and even then spending 2.5 h man/hours (assuming the administrative person get paid $10/per hour) is pretty uncommon.
You’ve been lied to, repeatadly, for at least 3 decades.