My country has very good consumer laws regarding this. If you in any officially contact them, either to a company address through a letter, phone, email or chat, they have to legally process it. I’ve toyed around with the idea to contact some shitty companies in the worst manner possible but haven’t gotten around to it lol
Cris16228@lemmy.today 1 month ago
The problem is: Calling should be the last thing to do if for some reasons the process went wrong or there are technical problems, not because Scamazon decides to give you white page because they dont want you to cancel
Zelaf@sopuli.xyz 1 month ago
A Burton on a page should be legally mandated for web services imo. I was meaning in a very broad sense however, even with phone subscriptions or magazines, TV, anything really.
I hope the EU could hammer in such a legislation. Here I’ve had a prime trial once or twice, I barely ever order anything from Amazon and both times I could cancel it via their web page after digging through their menus a bit.
Cris16228@lemmy.today 1 month ago
Checked the app and sent me to an empty page, their support center (or whatever) page sent me to my “manage subscription” yet I had another empty page. I looked all the pages possible and nothing
Zelaf@sopuli.xyz 1 month ago
That sucks. Are you in a EU country or outside? Wouldn’t surprise me if they pull shit like this where the consumer laws are less strict.