Comment on Unity issue an apology on Twitter for "confusion and angst" over the runtime fee policy.
Deestan@lemmy.world 1 year ago
While we were very reasonable, we understand that you just didn’t get it, which made you sad. We understand it feels bad to be sad. To remedy this, we will try again using different words.
danielbln@lemmy.world 1 year ago
Yep. What they should have written:
To make the initial PR release more sincere and straightforward, you could try the following:
“We recognize that our recent runtime fee policy announcement wasn’t well-received. We genuinely apologize for the oversight and any confusion or concern it caused. Your feedback is invaluable to us. We are actively discussing the policy with our teams and the community and will be revising it based on your inputs. Please bear with us as we work through this, and expect an update soon.”
PR is hard, let’s go shopping!
Deestan@lemmy.world 1 year ago
Yep, that has a better tone. There’s a limit to how good a statement you can make when at the core you really plan to do enshittification one way or another, but they could have thrown in a smidgeon of accepting blame also. E.g. “We were unable to provide clear and unambiguous answers to questions that came up” costs them nothing.