So most people that would be stymied by the complexities^2 in a Windows system or Mac can easily do all kinds of internet-enabled things, for cheaper, on their phone

And this is what gets me. Just 40 years ago, you had to understand the whole system to use a computer, because your options were basically DOS or Unix. Apple came along w/ a GUI around then, but you still needed to understand things at a pretty deep level. And then there was Win 3 and later Win 95 and Win 98, and you still interacted w/ DOS a fair amount (I learned to launch DOS games from floppy).

And people largely seemed okay with that and adapted.

So when people get confused by our much simpler devices, I don’t think it’s because they’re complicated, but exactly the opposite. Everything is presented as “easy,” so anytime you need to do anything beyond the expected happy path of uses, it doesn’t fit and people give up. If people were used to interacting with the lower level bits periodically, they would probably just adapt.

And the net result is that power users lose and larger orgs win, because people end up getting an app to do something they could have solved another way, which gives the app store even more money and shoves ads in the user’s face.