Reply 1 is correct though; if you don’t post relevant logs, any solution given is just a guess. A helpful poster could make an educated guess, and you might get lucky and it’ll help but it also might not and then you’ll have to go to the logs anyways.

That’s the problem with ms answers forum, they rarely care about logs and so many hey simple give 1-3 generic solutions that will solve ~50% of peoples problems. If you’ve taken even a single step off the path of most users their forums will be more often than not be useless.