I disagree, I think the dog did care but I knew that wasn’t a battle they were going to win so they just conceded and moved on to the next patient.

There’s a saying that you can lead the horse to water but you can’t make them drink and that summarizes the scenario quite well,

if you mentioning a topic spurs the person into a 5 or 10 minute rant about the topic you’re not going to come out on top they already have too firm of an opinion. Just save your energy and help the next guy.

That’s how we were trained in selling merchandise as well, you can give your recommendations but if you say your recommendation and the customer has a firm opinion otherwise, backtrack a little bit and start focusing on the good things that the customers looking for in the product. The only thing pushing the topic further is going to do is going to aggravate them and make them lose faith in your ability to know your merchandise.