Comment on Why don't we have cool vending machines in the US?
HK65@sopuli.xyz 4 days agoObviously, automation is changing work, and you can make cheaper robots that will be cheaper than working someone to do the same thing. All I’m saying is there is a significant component next to the direct “pay vs. machine maintenance costs” question.
My point is that companies and employers have got used to a ton of leeway with workers, where they can offload a ton of risk to people just because they are employees.
See for example that one case when that US airline wanted to weasel out of honouring a deal offered by their chatbot. That’s them realizing they can no longer just say it’s been a mistake made by an employee, as there is no separate legal entity to push responsibility on.
The same with paying a wage lower than living wage. If they pay sub-living wages, then the onus to make up the rest needed to lead a life that enables you to work long term, thus the risk is on you instead of the employer. If they replace you with a robot, and skimp on its requirements, it will break, and there is nowhere to push the responsibility.
HobbitFoot@thelemmy.club 4 days ago
I don’t see how the use or nonuse AI affects the adoption of a vending machine or self checkout.
HK65@sopuli.xyz 4 days ago
Take the case of self-checkouts.
Money is missing from the tally at the end of the day.
In one case, you have an employee as cashier. You can reprimand them, in some jurisdictions even take it from their pay.
What do you do with a machine if money is missing? It may be a tricky customer/thief, it may be just that the machine is not always 100% accurate in certain circumstances, maybe you skimped out on maintenance one too many times. Who do you blame?
That’s why there are no vending machines for certain types of goods, or no self-checkouts at car dealerships or “bad neighbourhoods”. Sometimes the risk component is too high.
HobbitFoot@thelemmy.club 4 days ago
Having dealt with automation in a specific context, the people making these decisions aren’t focusing on blame. Instead, there is an assumed increase in shrinkage which gets factored into the cost-benefit analysis on whether to choose automation. The conditions in which shrinkage can happen affects the risk shrinkage.
No one is looking at who to blame if an electronics store goes for self checkout, they are looking to see at how much easier it will be for people to steal from that store compared to if all cashiers are human.