Comment on Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

Tikiporch@lemmy.world ⁨2⁩ ⁨months⁩ ago

At this point, you can no longer trust Amazon to process returns properly. I’ve had three expensive items stuck on Awaiting Return, despite tracking showing it’s been returned, and chat automatically processes the refund once I reach out. Frustrating …

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