Comment on Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

DucktorZee@lemmy.world ⁨2⁩ ⁨months⁩ ago

• stoly@lemmy.world ⁨2⁩ ⁨months⁩ ago

  They seriously hide that shit and move it around so that you can’t find it. Also it gets worse every year.

  source
• reallykindasorta@slrpnk.net ⁨2⁩ ⁨months⁩ ago

  Yeah it’s always annoying to find it:(

  source
• punkaccountant@lemm.ee ⁨2⁩ ⁨months⁩ ago

  In the app search bar I was able to get the chatbot just by typing the question “how do I chat with customer service?” For future reference.

  source

  • DucktorZee@lemmy.world ⁨2⁩ ⁨months⁩ ago

    Thanks but that was pretty much the last straw on Amazon in my life so I hope to never use this information. 😜

    source

    • punkaccountant@lemm.ee ⁨2⁩ ⁨months⁩ ago

      Even better!

      source