Comment on Amazon's system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

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KellysNokia@lemmy.world ⁨2⁩ ⁨months⁩ ago

People who spend a lot on Amazon have great experiences on Amazon, people who don’t spend a lot on amazon have poorer experiences

I suspect when you contact them there is a dashboard that tells the customer service operator how much effort they should put in to retain you as a customer.

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