The entire point of going out to eat is customer service. If I didn’t want things like this handled for me I would eat at home. “Slightly inconveniencing the customer” is not acceptable.

What’s worse is I’m now expected to tip 20% to a person that basically runs my food and fucks off. Id be fine with it if I picked up my food at a window. Why am I tipping someone so much money when all they do is deliver food? No talking, no taking an order, no checking in, not even bringing a bill. I was at a brewery recently with one of those order online and bring it to your table setups. I asked for some ketchup when they brought the food and they told me I had to order it through the website. Not going back.