The idea is that if you wanted to fight a big company with lawyers you’ll either lose because they will delay till you’re broke, or you’ll win but the lawyers will get most of the money. If you have a legit issue they would honor resolving the issue without anyone having to spend time, money, and publicity in court. It means you might actually win one of these times. The joke part is we already have an unbiased arbitration system…our courts.

This is legal, currently, because this is basically a non-disclosure. We will deal with our problems outside the legal system and no one will talk about it. We do this in other cases but its usually human to human, not human to massive corporate entity.