I’m in the UK, and First basically hold the monopoly in my city. There are so few buses that they often skip stops at rush hour because they’re already full, or because they’ve decided in the moment that your stop doesn’t matter.

Nothing wakes you up during your commute like listening to a woman get fired over the phone because she’s going to be late for work, despite still being 60 mins early for what should be a 20 min journey.