One of the reasons stuff costs more in Australia is that there’s significantly more consumer protection. Steam originally didn’t allow refunds at all, and were fined AU$3 million as a result: pcgamer.com/valve-posts-a-notice-about-australian…

In Australia, it’s illegal to say “no refunds” or only exchange or refund as store credit both for physical and digital goods, and customers are always allowed to get a repair, refund or replacement if the product has issues. In the case of a game, that would be things like:

• Game breaking bugs or bug that significantly affects the experience but don’t completely break the game
• Changes that make the game behave significantly differently to how it was originally described on the site or in the documentation
• Games that initially support Linux but the company dropped Linux support later on, etc.

Steam’s policy of only refunding a purchase within 14 days of purchase and less than 2 hours of play time is also not legal in Australia. They have a separate refund policy specifically for Australia which excludes the 14 day / 2 hour limits.