Comment on This grocery store charges a hefty handling fee and asks for a tip when using online ordering.
BURN@lemmy.world 6 months agoI think they’ve generally started hiring people to only handle online orders, or that’s how it appears at my local stores.
Showroom7561@lemmy.ca 6 months ago
To play devil’s advocate:
If they are hiring specifically for picking online orders, they would lose money by not having as many online orders, right?
Well, adding these extra fees is a surefire way to stop or slow people from ordering anything.
Psychologically, someone would be more willing to pay for an item that’s $15 with free shipping, than one that’s $10 + $5 shipping.