Comment on This grocery store charges a hefty handling fee and asks for a tip when using online ordering.
scutiger@lemmy.world 7 months agotypically aren’t paying employees to do shop for you
The employees are paid hourly to be at work and do what they’re told, basically. It’s not like asking an employee to pick groceries for an order costs the company extra. The employee is already being paid to be there whether or not they pick your order.
The fee is being charged because they know you will pay it, not because it’s an extra cost.
BURN@lemmy.world 7 months ago
I think they’ve generally started hiring people to only handle online orders, or that’s how it appears at my local stores.
Showroom7561@lemmy.ca 7 months ago
To play devil’s advocate:
If they are hiring specifically for picking online orders, they would lose money by not having as many online orders, right?
Well, adding these extra fees is a surefire way to stop or slow people from ordering anything.
Psychologically, someone would be more willing to pay for an item that’s $15 with free shipping, than one that’s $10 + $5 shipping.