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For years, the Parliamentary and Health Service Ombudsman has been investigating how the retirement age rise was communicated by the Department for Work and Pensions (DWP) to women most likely to be impacted by the change.

In 2021, its initial finding of maladministration by the DWP centred on a delay in providing direct information to this group of women.

While some women were aware of the general policy change, they did not know it would affect them personally. The ombudsman said that letters should have been sent directly to these women more than two years earlier than they were. For some, the delay was much longer.