My experience over the last few years is that Discord in particular is used for organized cyberbullying, hate speech, blackmailing, badmouthing, as support seems to be more than absent. And if support ever gets back to you, you feel like you're in a German 'Media Markt': “That's not my department!”.
As an aside, almost everyone there seems to think they can make their own laws and ignore, for example, countries' privacy laws. Sharing screenshots from direct messages seems to be as normal as brushing teeth for many there.