Comment on Steam :: Introducing Steam Families

<- View Parent
PM_Your_Nudes_Please@lemmy.world ⁨8⁩ ⁨months⁩ ago

without being forced to. We have digital refunds

Small nitpick, but it’s funny that you specifically listed their refunds first. They were forced into that. Some may remember how comically awful Steam’s customer support used to be. It was genuinely horrible, with resolution turnaround times measured in days and weeks instead of minutes or hours. There was no instant messaging or ticketing system available; You had to email a sketchy email address, then wait days or weeks for them to finally respond. And chances were good that the response would basically boil down to “lul git fuckd loser, sux 2 b u”

Europe started pushing for them to be more customer friendly, because their refunds in particular were breaching some local European laws. In order to keep operating in Europe, they revamped their refund process entirely and recommitted to better customer service going forwards. But they only started the entire refund revamp in 2015 because they were going to be pushed out of European markets if they failed to comply.

source
Sort:hotnewtop