Good! You wanna automate away a human task, sure! But if your automation screws up you don’t get to hide behind it. You still chose to use the automation in the first place.

Hell, I’ve heard ISPs here work around the rep on the phone overpromising by literally having the rep transfer to an automated system that reads the agreement and then has the customer agree to that with an explicit note saying that everything said before is irrelevant, then once done, transfer back to the rep.