I’m talking about the service/products that Valve makes that expands the value of what they offer, whether you buy something new or not.

Steam link let you take your entire Library to a different location to stream… It brought the PC experience to the couch (and you did not need their dedicated hardware, you could use your own hardware and their app). The Deck makes your entire Library portable and you do not have to repurchase. Family sharing lets you give your games to friends for nothing. Proton brings almost everything to Linux.

Although the frame is a fine product and people love it, it’s not what I’m really talking about. It is a very fine doodad but it does not belong on the same shelf as the other customer service achievements that I’m crediting Valve.