Tbh I think she handled it well. The customer was trying to start an incident and play the victim. The manager comes out looking incredibly calm and reasonable. I think almost anyone, even if they aren’t supportive of trans rights, would watch this and see an asshole customer trying to make scene and trying to fuck with an ordinary person who’s just trying to do her job. Only deranged weirdos like the customer, who are obsessed with harassing trans people, would take the customer’s side.

Maybe there’s a better way the manager could’ve handled it, but generally Burger King managers don’t have media training, and we shouldn’t expect people to handle these situations perfectly. And if she’d been more assertive than the customer could’ve edited the clip to make her response look disproportionate. Calmly emphasizing her name and pronouns was the right move to support the employee while getting rid of the customer and not giving her anything to work with.