Comment on The people have spoken, and they want to speak to real live humans, not a rail ticket self-service app | Gaby Hinsliff

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bioemerl@kbin.social ⁨1⁩ ⁨year⁩ ago

We're talking about the cost a human being sitting around selling tickets to people. You can value that service all day long, but if the human being is wasting their life doing something a machine could do you're literally wasting human life.

If a job can be killed. Replace it. This isn't about money, money is a proxy for what actually matters. Time and resources.

Human potential far surpasses selling you tickets, and any human potential wasted in this way is a tragedy.

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