Comment on This woman has nothing better to do
teawrecks@sopuli.xyz 4 days agoEasy for a non-manager, outside of Kansas, with prior context of the customer’s interaction with Lily, with hindsight to say.
Owner or not, she has Burger King lawyers to answer to, not to mention the MAGA community of her town, and she was working with partial information; she didn’t know what had actually been said to the employee, she didn’t know what had actually been captured on video in response, and yet she had to respond on the spot.
The manager handled it with the patience of a saint, and she was accurate: the policy is for employees to not be rude to customers, to not tolerate customers being rude to employees, and not to record on private property. She then asked the customer to leave.
I’m confident watching it back, the manager would have done everything differently, but it’s one of those moments you have one shot at, and she did fine.
TheFermentalist@reddthat.com 4 days ago
You are right, she did do well in the face of an abusive customer, and, as you point out, I’m not in Kansas, or even the US.
I am a senior manager, and have faced this before and have reacted by trespassing customers from all of our branches, closing accounts, denying customers accounts, etc. I also know that my position is unique and privileged.
I answer to the owners of my company and they have my back.
I behaved in the same way in an American owned corporate, and whilst they initially backed me, I was up for redundancy at the first opportunity for them.