it is for sure bad taste, to refund a game you enjoyed. but it can’t be solved. adjusting time windows will only shift the problem…

however, i do not think this is a problem which needs solving. while it enables some frustration, i am pretty sure this feature makes more money than it looses: because players have this relatively generous refund model, they can take a risk in what they buy. that way players can properly test drive the games they buy and keep the ones which actually strike their fancy.

if that policy would not exist, i think many purchases just would not be made in the first place. especially in this economy.