Comment on I'm locked out of my 6 year old Chipotle account because they now say my email address is invalid when I login. Here is me asking for their help:

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doctorcrimson@lemmy.today ⁨11⁩ ⁨months⁩ ago

If you program your learning algorithm to “solve” customer problems in the shortest amount of time possible with the least amount of concessions possible, it will act exactly as I just described. The company would have to be run by buffoons to give the phone machines the ability to change user account information or have the ability to issue refunds, so the end result is that they can only answer simple questions until the person on the other end gives up.

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