I wonder what that kind of quick response from Uber ends up costing restaurants and drivers in the long run. There are fraudulent claims to consider, but even when real mistakes are made, Uber has no way of knowing whether the order was complete when it was picked up. Probably makes it hard for restaurants to troubleshoot if there’s been a real error, because they don’t know that driver, so they can assume the driver is at fault and move on. I wonder jf Uber takes the refund out of its own slice or punishes both the restaurant and the driver?
(This is in no way about you and your refund, I’m just interested in how the policy ultimately affects quality in restaurant delivery.)
SuiXi3D@fedia.io 3 days ago
Yep. 9 times out of 10 Uber will refund me basically instantly, and I don’t have to talk to anyone. I’m able to put in complex delivery instructions, put a pin on a map where it needs to be delivered, and even provide photos of where I want my stuff dropped off. I don’t get that elsewhere, and nobody seems to be able to find my apartment without any of it.
14th_cylon@lemmy.zip 2 days ago
if i had a customer demanding refunds so frequently they can make a 9 out of 10 statistic, they would already be on a blacklist…
jaycifer@lemmy.world 2 days ago
If I used a service that messed up my orders frequently enough to make such a statistic, I’d stop using that service.
hoch@lemmy.world 2 days ago
How does Doordash have any control over the restaurant messing up my order?
hoch@lemmy.world 2 days ago
Keep in mind this includes refunds for small, individual items in the order (like a sauce packet or missing drink). It’s nice to get a few bucks back if something was forgotten. I’ve only fully refunded my order like once.