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Comment on Why would anyone doordash food from a place that already does delivery?

If I order on Doordash and my order arrives with missing items, all I have to do is press like 2 buttons to get refunded. The one time I ordered directly from the store, they forgot my sandwich, and now I’m on the phone for 10 minutes trying to figure out how to get my money back.

For this reason, I will always order via Doordash instead of directly through the restaurant.

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SuiXi3D@fedia.io ⁨3⁩ ⁨days⁩ ago
Yep. 9 times out of 10 Uber will refund me basically instantly, and I don’t have to talk to anyone. I’m able to put in complex delivery instructions, put a pin on a map where it needs to be delivered, and even provide photos of where I want my stuff dropped off. I don’t get that elsewhere, and nobody seems to be able to find my apartment without any of it.

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- 14th_cylon@lemmy.zip ⁨2⁩ ⁨days⁩ ago
  if i had a customer demanding refunds so frequently they can make a 9 out of 10 statistic, they would already be on a blacklist…
  
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  - jaycifer@lemmy.world ⁨2⁩ ⁨days⁩ ago
    If I used a service that messed up my orders frequently enough to make such a statistic, I’d stop using that service.
    
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    hoch@lemmy.world ⁨2⁩ ⁨days⁩ ago
    How does Doordash have any control over the restaurant messing up my order?
    
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  - hoch@lemmy.world ⁨2⁩ ⁨days⁩ ago
    Keep in mind this includes refunds for small, individual items in the order (like a sauce packet or missing drink). It’s nice to get a few bucks back if something was forgotten. I’ve only fully refunded my order like once.
    
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lovely_reader@lemmy.world ⁨2⁩ ⁨days⁩ ago
I wonder what that kind of quick response from Uber ends up costing restaurants and drivers in the long run. There are fraudulent claims to consider, but even when real mistakes are made, Uber has no way of knowing whether the order was complete when it was picked up. Probably makes it hard for restaurants to troubleshoot if there’s been a real error, because they don’t know that driver, so they can assume the driver is at fault and move on. I wonder jf Uber takes the refund out of its own slice or punishes both the restaurant and the driver?

(This is in no way about you and your refund, I’m just interested in how the policy ultimately affects quality in restaurant delivery.)

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- FisicoDelirante@lemmy.ml ⁨1⁩ ⁨day⁩ ago
  Local version of DD works this way: they refund always the first time, but they keep track of user’s behavior. So, after a few months using the app, it’s quite obvious who is more likely to be at fault.
  
  Some drivers actually require a code to give you your order, and that’s because they have messed up previously.
  
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- hoch@lemmy.world ⁨2⁩ ⁨days⁩ ago
  Now that I think of it, if you mark an item as missing, Doordash asks if your bag was sealed when it arrived. It’s not a perfect system, but I guess that can help narrow down who’s at fault.
  
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