If they schedule fewer patients then maybe they’d feel like they have time to talk to me and we’d actually solve my issue so I don’t come back two weeks later, further gumming up the system. “Even fewer”? A recent doctor experience I had was arriving early for a 9:45 appointment to an absolutely jam packed waiting room where I had to wait literally almost two hours to be seen. By your logic, they weren’t seeing many patients and it’s a bad solution to see fewer. I cannot pinpoint all the problems behind the scenes but it’s 100% clear multiple people are not operating honestly. If you make an appointment time, you should plan to not have patients wait hours past that. You the doctor office did something wrong and it was avoidable. They probably over scheduled and then also the doctor came in late. Again I don’t know the details but I do know they fucked up and that’s not uncommon and it’s also not something to dismiss as patients expecting too much.