This was the biggest hurdle to me making the switch - I didn’t have a support network, and while I’m tech savvy enough to research my own solutions, it was scary to potentially be out a computer while doing so. In reality, it was a non-issue. Answers are easy to find and even CLI solutions usually just amounted to copying a command from a forum post and pasting it into the terminal. Obviously not the best security to be running terminal commands you don’t understand but it was a good way to learn (for me).

Point being, if it’s someone who isn’t completely helpless, teaching them “Just type ‘debian’ + ‘problem’ into Google” will probably solve 90% of issues a non-power-user is going to have.