Never said that. I worked retail for twenty years, dude. I went back to college in my mid 30s.

I know what the job is. I know what the expectations are. You need to examine why you consider both “Hey, can you help me find something?” and “You’re worthless to me and I don’t care about you” are equivalent in your mind, because that is the shit people are complaining about.

Nobody is telling retail employees they need to take abuse. What we’re telling retail employees is, being asked to assist a customer in itself does not constitute abuse, so please, hold the ire when I come to the customer service desk, the place that exists for that explicit purpose, and ask a simple question. That is literally what you are being paid to do.