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Galvin says the facial expression is a subtle cue from a digital-native generation raised on screens, fast content and online communication. “For many Gen Zers, constant eye contact doesn’t always signal attentiveness the way it might for older colleagues,” he explains. “What a Boomer or Gen X manager may perceive as checked-out might actually be Gen Z’s version of active listening.”

Sujay Saha, president of Cortico-X agrees. “Gen Z entered the workforce in an era defined by screens, social distancing and remote communication, and companies must now close the experience gap with empathy-focused onboarding and support, not judgment,” he told me.